PH27 Privacy Policy – How We Protect Your Data

1 Who We Are

PH27 is an online gaming platform operating at ph27.pro and serving players across the Philippines. References to "PH27", "we", "us", or "our" in this Privacy Policy refer to the operators of ph27.pro.

This Privacy Policy applies to all personal information collected through the PH27 website, mobile browser, and any related platform features. It covers information collected during registration, account use, payment processing, and customer support interactions.

2 Information We Collect

PH27 collects personal information that is necessary to operate your account, process transactions, and comply with applicable requirements. The types of information we collect include:

• Registration data — full name, date of birth, mobile number, email address, and a username and password you create.
• Identity verification documents — government-issued Philippine ID submitted during KYC, such as a passport, driver's licence, SSS card, or PhilHealth ID.
• Financial data — payment method details used for deposits and withdrawals, processed in Philippine Peso through supported channels including GCash, Maya, and Philippine online banking or bank transfer.
• Transaction records — history of deposits, withdrawals, bets placed, and game activity on your account.
• Device and technical data — IP address, browser type, operating system, device identifiers, and session logs collected automatically when you access the platform.
• Support communications — records of messages or enquiries you send to PH27 customer support.

We collect only what is needed to provide the service. You are not required to provide information beyond what is requested during registration and verification.

3 How We Use Your Information

PH27 uses the personal information we collect for the following purposes:

PH27 does not use your personal information for automated decision-making that produces significant legal effects without human review.

4 Cookies and Tracking Technologies

PH27 uses cookies and similar technologies to operate the platform, maintain your session, and understand how players use our site. Cookies are small text files stored on your device when you visit ph27.pro.

• Essential cookies keep you logged in and allow core platform features to function. These cannot be disabled without affecting your ability to use the platform.
• Analytics cookies help us understand page performance and usage patterns in aggregate form. No personally identifiable information is shared with analytics providers for advertising purposes.
• Security cookies support fraud detection and help us identify unusual account activity.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some platform features from working correctly.

5 Sharing Your Information

PH27 does not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating the platform, but only to the extent necessary and under strict confidentiality obligations. This includes:

• Payment processors and e-wallet providers who facilitate your PHP transactions (e.g., GCash, Maya, and Philippine banking partners).
• Identity verification service providers who assist with KYC document checks.
• Technology and hosting providers who support the security and availability of the platform.
• Customer support tools used to manage and respond to your enquiries.

PH27 may also disclose your information where required by Philippine law, court order, or lawful regulatory request. In such cases, we disclose only the minimum information required.

6 Data Retention

PH27 retains your personal information for as long as your account is active and for a reasonable period thereafter to comply with applicable legal obligations, resolve disputes, and enforce our agreements.

• Account and registration data is retained for the duration of your account and for a defined period following closure.
• Transaction records are retained in line with applicable Philippine financial record-keeping requirements.
• KYC documents are retained for the period required under applicable verification and compliance obligations.
• Support communications are retained for a reasonable period to allow for follow-up and quality review.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our data management procedures.

7 Your Rights

As a player using PH27, you have the following rights in relation to your personal data:

• Right to access — you may request a copy of the personal information PH27 holds about you.
• Right to correction — you may request that inaccurate or incomplete information be corrected.
• Right to erasure — in certain circumstances, you may request that your personal data be deleted. Note that some data may need to be retained for legal or compliance reasons.
• Right to object — you may object to certain uses of your data where permitted under applicable law.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time by contacting support.

To exercise any of these rights, contact the PH27 support team at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

8 Security Measures

PH27 takes the security of your personal information seriously. We implement a combination of technical and organisational measures to protect your data against loss, theft, unauthorised access, and misuse.

• SSL/TLS encryption protects all data transmitted between your device and our servers.
• OTP verification is required at login and at critical account actions such as withdrawals.
• Access to personal data within PH27 systems is restricted to authorised personnel on a need-to-know basis.
• Systems are monitored for unusual activity and potential security threats on an ongoing basis.

Despite these measures, no system is entirely free from risk. You play an important role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone. If you suspect your account has been compromised, contact PH27 support immediately.

9 Children and Minors

The PH27 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from persons under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will take steps to close the account and delete the associated data promptly.

If you believe a minor is using the platform or has submitted personal data to PH27, please contact us at [email protected] so we can investigate and act accordingly.

10 Changes to This Privacy Policy

PH27 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When changes are made, the updated policy will be posted on this page with a revised "Last updated" date.

We encourage you to review this page periodically. Continued use of the PH27 platform after an updated Privacy Policy has been posted constitutes your acceptance of those changes. If you have questions about any update, please reach out to our support team.

11 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your information has been handled, you can reach the PH27 support team at:

For information on responsible gaming tools and self-exclusion options, visit our Responsible Gaming page. For the full rules governing your use of the platform, see our Terms & Conditions.